After stepping off the plane, proceed to Immigration and Passport Control. Collect your luggage and proceed to Customs and Quarantine.
Lost Luggage? If necessary, complete a lost luggage claim with your airline before departing the airport. If possible when submitting your claim, please provide the Port Agent’s address:
Wilhelmsen Ship Services
Building A, Suite GF3B, 5, Grevillea Place
Brisbane Airport QLD 40
Please use the address above for lost luggage only. If you would like to have packages delivered to the ship, please see the Crew Services office onboard for the address to use for shipping.
- Keep all of your boarding passes until you receive your luggage.
- When purchasing any items you may need before your luggage reaches you, ensure to keep each receipt for claiming back with the airline.
- After you embark, please advise the Crew Office of any lost luggage so you can be further assisted.
Please refer to your flight itinerary for your hotel assignment.