As you pack, it is important to be careful not to bring any prohibited items with you.
Please review the following links containing important rules and restrictions for entering Australia and New Zealand. Individuals attempting to bring restricted or banned items into Australia or New Zealand are subject to significant penalties and your visa may also be cancelled and you may be refused entry.
Please review the What To Pack section of this site for a suggested packing list and a list of items that may not be brought onboard.
Pre-Travel Checklist
☑ New Hire Thing To Do
☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.
If you have any questions regarding what is required before you travel, please contact us:
If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.
For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:
For assistance with any urgent matters after your arrival in Auckland, please speak with the front desk at your hotel or contact the port agent, Wilhelmsen Port Services, at +011 (64) 9 8494783.
Lost Luggage?If necessary, complete a lost luggage claim with your airline before departing the airport. If possible when submitting your claim, please provide the Port Agent’s address:
Wilhelmsen Ship Services Unit F 151D Marua Road Mount Wellington Auckland 1051
Please use the address above for lost luggage only. If you would like to have packages delivered to the ship, please see the Crew Services office onboard for the address to use for shipping.
Keep all of your boarding passes until you receive your luggage.
When purchasing any items you may need before your luggage reaches you, ensure to keep each receipt for claiming back with the airline.
After you embark, please advise the Crew Office of any lost luggage so you can be further assisted.
Please refer to your flight itinerary for your hotel assignment.
Auckland International Airport, Ray Emery drive, 2022 AUCKLAND, New Zealand
Hotel Phone Number:
+64 9 257 7200
Arriving before check-in time? A hospitality suite will be available at the hotel on December 1, 7, 12, 16 between 5:00 a.m. and 2:00 p.m. This will offer a place for you to rest after your travel and relax until your room is ready. The hospitality suite will be located in one of the hotel's meeting spaces; please see the front desk for details of the location and information about hotel dining options upon your arrival.
Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.
For crew arriving early prior to the hotel's designated check-in time, we have arranged with the hotel for a hospitality suite to be offered beginning at 5:00 AM. The hospitality suite will be located in one of the hotel's meeting spaces and will offer a place to rest and relax until rooms are ready. For assistance after your arrival, including details about the hospitality suite offering and dining at the hotel, please visit the front desk.
Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.
Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.
Complimentary high-speed internet and Wi-Fi will be available.
Complimentary meal information will be provided upon hotel check-in.
Dining Information DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.
Restaurant Information:
THIRTEEN50 Bistro & Bar Offering buffet breakfast from 05:00 AM to 10:00 AM, à la carte lunch from from 12:00 p.m. to 3:00 PM and dinner from 6:00 PM to 10:00 PM
Express breakfast or room service breakfast from 06:00 AM to 10:00 AM.
Please be aware that you'll be responsible for the cost of long-distance telephone calls. If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.
If you have a true medical emergency, please dial 111.
Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.
For any hotel amenity questions, please contact the front desk.
Please carefully review the information below regarding your scheduled transportation.
It is crucial for all Disney Cruise Line Crew Members to be familiar with the information below, which outlines important details and expectations, including when and where your transportation will arrive.
Please note that Crew Members who miss the designated bus will be responsible for arranging and covering the costs of their own transportation.
Failure to take action on the information provided can result in disciplinary action, not excluding termination of employment.
The bus to the port is scheduled to depart at 6:15 AM.
☑ Check out before 6:00 AM.
☑Complete the Health Questionnaire Form provided at check-in. If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team.
☑ Breakfast is available starting at 5:00AM at THIRTEEN50 Bistro & Bar. Please allow enough time to enjoy breakfast prior to bus departure.
☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room.
☑ The scheduled bus departure is 6:15 AM. Bus pick-up will be found outside the main lobby entrance.
PLEASE DO NOT BE LATE FOR THE BUS!
Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.
ALL Crew must dress within Disney Look guidelines.
Port Address:
Quay Street Auckland Central Auckland 1010 New Zealand
Please note this is not the address to use for personal mail or package delivery. Please speak to the Crew Services office onboard for the appropriate address.
Please wear your nametag and try to join the same bus as the other New Hires who are also beginning their contracts onboard with you.
Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.
According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding Crew Members immediately.
In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.
Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.
See something? Say something.
Report suspicious activity immediately to your Recruiting point of contact, your future leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while in transit to start your contract and embark the ship, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.
National assistance is available:
National Human Trafficking Hotline: 1-888-373-7888
