After Receiving Your Contract

☑ Be sure to thoroughly review the Know Before You Go section for key pre-arrival details and to continue to familiarize yourself with the Disney Look guidelines and our health and safety requirements prior to the start of your contract.

☑ Upload your signed onboarding documents including your contract to DOC. Click to Upload.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact Disney Cruise Line Recruitment

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL:  DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.​

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact Disney Cruise Line Recruitment

For assistance with any urgent matters after your arrival in San Juan, please speak with the front desk at your hotel or contact the port agent, Continental Shipping, at +1 787-565-0922.

Collect your luggage from baggage claim. 

Please refer to your flight itinerary for your hotel assignment.

Transportation to the Courtyard by Marriott San Juan  

Please go to the pick-up location in either Terminal A (by the luggage carousels and the jetBlue Baggage Service Office) or Terminal B (by Carousel 1), where you will meet your driver holding a sign reading “Disney Cruise Line Crew” or the name of the ship. 

If you have have any difficulty with locating your driver, please contact the transportation company, F&V Transport, using the number below. Courtesy phones are available in the terminal, if needed.

F&V Transport +1 787-647-4948
Port Agent Emergency Phone: +1 787-565-0922

Hotel Address:

801 PR-25, San Juan, 00907, Puerto Rico

Hotel Phone Number:

+1 787-721-7400

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.

Complimentary high-speed internet and Wi-Fi will be available.

Complimentary meal information will be provided upon hotel check-in.

Dining Information DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information: 

Comedor: Monday-Friday 6:30 AM-10:30 PM, Saturday 7:00 AM-11:00 PM,  Sunday 7:00 AM-10:30 PM​

Please be aware that you'll be responsible for the cost of long-distance telephone calls. If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

If you have a true medical emergency, please dial 911.

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

For any hotel amenity questions, please contact the front desk.​

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All crew members, regardless of position, must possess a valid STCW Personal Survival Techniques (PST)certification.

If you do not already possess a valid PST certificate, your mandatory PST training will be completed onboard after you embark.

Traditions is a REQUIRED training and will be held the day before you embark the ship. ​

Class will begin promptly at 09:00. DO NOT BE LATE FOR CLASS! ​

Please see lobby signage or ask the front desk for the location of class.​

Please have breakfast before class. The restaurant opens at 06:30 AM Monday-Friday and 07:00 AM on Saturday and Sunday.​

Please come with a photo ID or passport. Lunch will be provided at Traditions​

Additionally, please dress appropriately for class. ​

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The bus to the port is scheduled to depart at 6:15 AM​.

PLEASE DO NOT BE LATE FOR THE BUS! ​

☑ Check out by 6:00 AM​

☑  Complete the Health Questionnaire Form provided at check-in. If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team at +1-407-566-3605.

☑ Breakfast should be picked up the night before embark. Please pick up your boxed breakfast at the front desk between 8:00 PM and 10:00 PM.​

☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room. ​

☑ After check-out, please proceed to board the bus for embarkation​

Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.​

ALL Crew must dress within Disney Look guidelines.​

Port Address:

Pan American Pier, Terminal Isla Grande
San Juan, Puerto Rico 00901

Please note this is not the address to use for personal mail or package delivery. Please speak to the Crew Services office onboard for the appropriate address.

Please wear your nametag and try to join the same bus as the other New Hires who are also beginning their contracts onboard with you.

Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.

According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding Crew Members immediately.

In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.

Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.

See something? Say something.

Report suspicious activity immediately to your Recruiting point of contact, your future leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while in transit to start your contract and embark the ship, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.

National assistance is available:

1. National Human Trafficking Hotline: 1-888-373-7888
2. DHS Blue Campaign

Know Before You Go

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Travel & Arrival