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After Receiving Your Contract

☑ Be sure to thoroughly review the Know Before You Go section for key pre-arrival details and to continue to familiarize yourself with the Disney Look guidelines and our health and safety requirements prior to the start of your contract.

☑ Upload your signed onboarding documents including your contract to DOC. Click to Upload.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact Disney Cruise Line Recruitment

Important Contact Information: Honolulu

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL: DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact Disney Cruise Line Recruitment

For assistance with any urgent matters after your arrival in Honolulu, please speak with the front desk at your hotel or contact the port agent, Inchcape Shipping Services, at +1 808 599 8604.

Upon Arrival in Honolulu

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Collect your luggage from baggage claim.

Lost Luggage? If necessary, complete a lost luggage claim with your airline before departing the airport. If possible when submitting your claim, please provide the Port Agent’s address:

Inchcape Shipping Services
Foreign Trade Zone #9
521 Ala Moana Blvd, Suite 2256
Honolulu, HI 96813

Please use the address above for lost luggage only. If you would like to have packages delivered to

Keep all of your boarding passes until you receive your luggage.
When purchasing any items you may need before your luggage reaches you, ensure to keep each receipt for claiming back with the airline.
After you embark, please advise the Crew Office of any lost luggage so you can be further assisted.

Please refer to your flight itinerary for your hotel assignment.

Ground Transportation from Honolulu Airport

Transportation to the DoubleTree by Hilton Hotel Alana-Waikiki Beach

Transportation has been arranged for you. You will meet your driver inside near baggage claim. Look for a Greeter holding a sign that reads Disney Wonder.

If you encounter any difficulty with locating your driver, please call +1 808 599 8604 for assistance.

Hotel Information: Honolulu

DoubleTree by Hilton Hotel Alana-Waikiki Beach

Hotel Address:

1956 Ala Moana Blvd.
Honolulu, HI 96815

Hotel Phone Number:

+1 (808) 941-7275

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.

Complimentary high-speed internet and Wi-Fi will be available.

Dining Information DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information

Hiking Hawaii Café is open daily from 6:00 AM to 2:00 PM.
Trees Bar and Grill is open daily from 6:00 AM to 9:30 AM and from 5:30 PM to 9:30 PM. Please check with front desk for extended hours.

Please be aware that you'll be responsible for the cost of long-distance telephone calls. If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

If you have a true medical emergency, please dial 911.

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

Bus Transportation Guidelines: Honolulu

Please carefully review the information below regarding your scheduled transportation.

It is crucial for all Disney Cruise Line Crew Members to be familiar with the information below, which outlines important details and expectations, including when and where your transportation will arrive.

Please note that Crew Members who miss the designated bus will be responsible for arranging and covering the costs of their own transportation.

Failure to take action on the information provided can result in disciplinary action, not excluding termination of employment.

PST Training (Personal Survival Techniques): Honolulu

All crew members, regardless of position, must possess a valid STCW Personal Survival Techniques (PST)certification.

If you do not already possess a valid PST certificate, your mandatory PST training is scheduled shoreside the day after your arrival, unless otherwise instructed.

It is recommended to wear a bathing suit underneath your clothing if you have one.

Transportation for PST will leave promptly at 7:30 AM. Please be ready at the front of the hotel at 7:15 AM.

DO NOT BE LATE FOR THE BUS! THIS IS IMPORTANT.

Please refer to your “welcome aboard” email if you have any questions.

Please bring a TOWEL and SWIMWEAR/change of clothes with you.

Please be sure to have breakfast before class both days. On Day 1, please collect a boxed lunch from the hotel and bring this with you. This will be available for pick-up beginning at 7:00 AM at the Trees Restaurant. On Day 2, you will be able to return to the hotel for lunch after training is complete.

Traditions: Honolulu

Your in-person Orientation Training known as “Disney Traditions,” is scheduled 1 day prior to your embarkation, unless otherwise instructed.

You must be within Disney Look guidelines in order to attend the class.

Please dress accordingly with weather-appropriate clothing.
No shorts, tank tops, torn jeans, sandals, hats, or t-shirts with words.
For safety and comfort reasons, closed-toe shoes for walking, sunscreen, and water bottle are recommended.

For crew embarking in Honolulu, Traditions is held at Aulani, a Disney Resort & Spa.

You will be picked up from your hotel at 8:00 a.m. Please allow yourself enough time to have breakfast before class. Lunch will be provided at Traditions.

Please bring your photo ID or passport.

The bus will depart promptly at 8:00 AM .

Embarkation Day: Honolulu

The bus to the port is scheduled to depart at 6:15 AM.

☑ Check out before 6:00AM. 

☑ Complete the Health Questionnaire Form provided at check-in. If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team.

☑ On embarkation morning, a breakfast buffet will be available starting at 4:45 AM in the Pikake Room. Please allow yourself enough time to have breakfast prior to the scheduled departure. It is suggested to leave your luggage in your room while you go to breakfast since it is in the opposite direction of the embark transportation.

Directions to the Pikake Room: Take the hotel elevator to the Mezzanine Level. Walk down the corridor through the glass doors. Follow the Banquet Meeting Rooms signage up the stairs and through the Alana Business Center glass doors. To reach Pikake take the elevator in the Alana Business Center to the 7th floor.

☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room.

☑ The scheduled bus departure is 6:15 AM. Bus pick-up will be found outside the main lobby entrance.

PLEASE DO NOT BE LATE FOR THE BUS! 

Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.

ALL Crew must dress within Disney Look guidelines.

Port Address

Port of Honolulu Cruise Terminal Pier 2
521 Ala Moana Boulevard
Honolulu, HI 96813

Please note this is not the address to use for personal mail or package delivery. Please speak to the Crew Services office onboard for the appropriate address.

Please wear your nametag and try to join the same bus as the other New Hires who are also beginning their contracts onboard with you.

Important Safety Information: Absconding & Human Trafficking

Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.

According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding Crew Members immediately.

In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.

Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.

See something? Say something.

Report suspicious activity immediately to your Recruiting point of contact, your future leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while in transit to start your contract and embark the ship, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.