Lost Luggage?   If necessary, complete a lost luggage claim with your airline before departing the airport. If possible when submitting your claim, please provide the Port Agent’s address:

SMS International Shore Operations
1007 N. America Way Suite 505
Attn: (Ship Name)
(Your Name) (Your PERNR)
Miami, FL 33132

Please use the address above for lost luggage only. If you would like to have packages delivered to the ship, please see the Crew Services office onboard for the address to use for shipping.

• Keep all of your boarding passes until you receive your luggage.
• When purchasing any items you may need before your luggage reaches you, ensure to keep each receipt for claiming back with the airline.
• After you embark, please advise the Crew Office of any lost luggage so you can be further assisted.