Pre-Departure: San Diego Embark (Los Angeles Arrival)

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After Receiving Your Contract

☑ Be sure to thoroughly review the Know Before You Go section for key pre-arrival details and to continue to familiarize yourself with the Disney Look guidelines and our health and safety requirements prior to the start of your contract.

☑ Upload your signed onboarding documents including your contract to DOC. Click to Upload.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

☑ Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract. A sweater or jacket is recommended for cooler temperatures.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact Disney Cruise Line Recruitment

Important Contact Information: San Diego Embark (Los Angeles Arrival)

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL: DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact Disney Cruise Line Recruitment

For assistance with any urgent matters after your arrival in California, please speak with the front desk at your hotel or contact the port agent, Intercruises Shoreside & Port Services, at +1 206-441-3300.

Upon Arrival in Los Angeles: (San Diego Embark)

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Collect your luggage from baggage claim.

Lost Luggage? If necessary, complete a lost luggage claim with your airline before departing the airport. If possible when submitting your claim, please provide the Port Agent’s address:

Intercruises Shoreside & Port Services
1043 Market Street, No 303
San Diego CA 92101

Keep all of your boarding passes until you receive your luggage.
When purchasing any items you may need before your luggage reaches you, ensure to keep each receipt for claiming back with the airline.
After you embark, please advise the Crew Office of any lost luggage, so you can be further assisted.

Please refer to your flight itinerary for your hotel assignment.

Ground Transportation from Los Angeles Airport: (San Diego Embark)

Transportation to the Hotels of Disneyland Resort

Port Agent Emergency phone: +1 206-441-3300

From the Tom Bradley International Terminal:
Look for the greeter with a “Disney Wonder Crew” sign. Go to the Coffee Bean if you do not see the driver.

For all other terminals or domestic arrivals:
Please wait inside the arrival terminal by your baggage claim carousel until the greeter with the “Disney Wonder Crew” sign arrives.

Hotel Information: Anaheim (Los Angeles Arrival, San Diego Embark)

Please refer to your flight itinerary for your hotel assignment(s)

Disneyland Hotel

1150 Magic Way Anaheim, CA 92802

Hotel Phone Number:

+1 (714) 778-6600

Disney's Grand Californian Resort & Spa

1600 S. Disneyland Drive Anaheim, CA 92802

Hotel Phone Number:

+1 (714) 635-2300

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Complimentary high-speed internet and Wi-Fi will be available.

Complimentary meal information will be provided upon hotel check-in.

Dining Information: DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on your anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out.

You must download the Disneyland Mobile App in order to pay for your meals. Please see the front desk for assistance and additional information.

If you do not have data, please connect to Wi-Fi to download and log into the app. From there you may screenshot the barcode to use at restaurants in order to charge to your room.

Dining locations are located at either Disney’s Grand Californian Resort & Spa or Disneyland Hotel. You may dine where you please. Should you exceed your limit the overage WILL be charged to your shipboard account. Please see the front desk for dining option questions. Please note if you choose to have a sit-down meal, gratuity is required; 18% is customary.

Recommended Quick-Service Dining Locations:

Craftsman Grill at Disney’s Grand Californian Resort & Spa
Tangaroa Terrace Tropical Bar & Grill at the Disneyland Hotel

For any hotel amenity questions, please contact the front desk.

Please be aware that you'll be responsible for the cost of long-distance telephone calls.

If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

If you have a true medical emergency, please dial 911.

Please note that your room may not be ready until the designated check-in time. Please see the front desk upon your hotel check-in for more details.

Bus Transportation Guidelines: San Diego Embark (Los Angeles Arrival)

Please carefully review the information below regarding your scheduled transportation.

It is crucial for all Disney Cruise Line Crew Members to be familiar with the information below, which outlines important details and expectations, including when and where your transportation will arrive.

Please note that Crew Members who miss the designated bus will be responsible for arranging and covering the costs of their own transportation.

Failure to take action on the information provided can result in disciplinary action, not excluding termination of employment.

PST Training (Personal Survival Techniques): San Diego Embark (Los Angeles Arrival)

All crew members, regardless of position, must possess a valid STCW Personal Survival Techniques (PST)certification.

If you do not already possess a valid PST certificate, your mandatory PST training is scheduled shoreside the day after your arrival, unless otherwise instructed.

It is recommended to wear a bathing suit underneath your clothing if you have one.

Disneyland Hotel

Please meet at the flagpole in the center transportation curb, outside the hotel's main entrance.

Grand Californian

Please meet at the Lyft pick-up area/shuttle island, outside the hotel's main entrance.

Crew Members attending PST: Your class will take place the first two mornings after you arrive.

For your first day of PST, the bus will depart PROMPTLY at 11:00 AM.

For your second day of PST, the bus will depart PROMPTLY at 6:15 AM.

Please bring a passport or photo ID, a towel, and a swimming suit if you have one

Addresses for PST Locations:

Day 1: 1700 West Coast Highway, Newport Beach, CA 92663

Day 2: 2701 Fairview Road, Costa Mesa, CA 92646. The pool is location on Orange Coast College's main campus.

Traditions: San Diego Embark (Los Angeles Arrival)

Your in-person Orientation Training known as “Disney Traditions,” is scheduled 1 day prior to your embarkation, unless otherwise instructed.

You must be within Disney Look guidelines in order to attend the class.

Please dress accordingly with weather-appropriate clothing.
No shorts, tank tops, torn jeans, sandals, hats, or t-shirts with words.
For safety and comfort reasons, closed-toe shoes for walking, sunscreen, and water bottle are recommended.

Disneyland Hotel

Please meet at the flagpole in the center transportation curb, outside the hotel's main entrance.

Grand Californian

Please meet at the Lyft pick-up area/shuttle island, outside the hotel's main entrance.

Your Traditions training will be held at Team Disney Anaheim. The bus from the hotel will depart PROMPTLY at 8:00 AM.

Please have breakfast before class.

Please come with a photo ID or passport. Lunch will be provided at Traditions.

Store your luggage upon check-out with the Bell Services team. Be sure to identify yourself as a Disney Cruise Line Crew Member when turning in your luggage.

Please dress appropriately for class.

Team Disney Anaheim Address:

700 West Ball Road Anaheim, CA 92802

Hotel Information: San Diego (Los Angeles Arrival)

Sheraton San Diego Resort: Bay Tower

Hotel Address:

1380 Harbor Island Dr, San Diego, CA 92101

Hotel Phone Number:

+1 619-291-2900

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.

Complimentary high-speed internet and Wi-Fi will be available.

Dining Information DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on your anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out. When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information:

Bay Tower Lounge is open daily from 6:30 AM to 12:00 AM On designated embarkation mornings, breakfast will be available beginning at 5:30 AM.
The Market and bar are open until 1:30 AM daily.
Room Service is available 24/7.
Please confirm restaurant offerings and schedules with the front desk.

Please be aware that you'll be responsible for the cost of long-distance telephone calls. If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out.

If you have a true medical emergency, please dial 911.

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

Embarkation Day: San Diego Embark (Los Angeles Arrival)

☑ Check out before 07:00 AM.

☑ Complete the Health Questionnaire Form (yellow paper received from Front Desk). If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team at: +1-407-566-3605.

☑ Breakfast will be available on embarkation morning.

☑ Please do NOT leave trash on the bus.

☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room.

☑ After check-out, proceed to the pickup location to board the bus. The pick-up will be on Harbor Island Drive near the front of Bay Tower. Once you have exited the hotel, please exit to the right and down the walkway toward the sidewalk of the street. Please use caution to stay on the sidewalks and be mindful of any traffic on the street when approaching the bus.

☑ Scheduled departure is 07:15 AM.

PLEASE DO NOT BE LATE FOR THE BUS!

Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.

ALL Crew must dress within Disney Look guidelines.

Port Address

Port of San Diego
1140 N. Harbor Drive
San Diego, CA 92101

Please note this is not the address to use for personal mail or package delivery. Please speak to the Crew Services office onboard for the appropriate address.

Please wear your nametag and try to join the same bus as the other New Hires who are also beginning their contracts onboard with you.

Important Safety Information: Absconding & Human Trafficking

Disney Cruise Line cares about your safety and wants your experience at work to be a safe and enjoyable one.

According to U.S. Customs and Border Protection (CBP), there has been an increase in the number of crew members who have absconded in U.S. ports, across the cruise line industry. When a crew member fails to join a ship or departs a ship with no intention of returning, and stays in a country illegally, this is known as absconding. Disney Cruise Line works closely with CBP to reduce the number of absconders and reports missing or suspected absconding Crew Members immediately.

In addition, CBP has reported an increase in human trafficking among the people involved in these cases. This is a serious safety concern. In some cases, crew members may be promised a better job on shore with more pay or certain housing conditions, in return for the crew member entering the country illegally. Instead, they are put in a dangerous situation.

Crew are encouraged to visit the DHS Blue Campaign site for more information and resources.

See something? Say something.

Report suspicious activity immediately to your Recruiting point of contact, your future leader, Human Resources or Security. If you ever find yourself in a difficult or dangerous situation while in transit to start your contract and embark the ship, reach out to Disney Cruise Line so we can help you. If you are on shore and need help or are in danger, contact local law enforcement immediately.