• Always follow safety precautions to protect your valuables when traveling and while ashore. Please keep the following tips in mind while off the ship or traveling to or from the vessel.
  • Be vigilant in crowded places where tourists and large crowds gather. Airports, metro stations, open air terraces and lines to enter buildings can be attractive locations for pickpockets who are very skilled using distraction techniques.
  • If you do need to carry a bag, please carry money, passports, and other important documents in a money belt or other secure carrying case.
  • Do not keep large amounts of cash with you or show money in public.
  • And remember, never leave your bag unattended and always maintain constant visibility of all bags, backpacks and carry-ons.

Exercising caution, public vigilance, and awareness of surroundings remains of the utmost importance to maintain personal safety. 

• Make sure you know what to do once you arrive. We encourage you to familiarize yourself with the information below before you travel, so you will be prepared once you arrive. We strongly recommend you screenshot and/or print this page as Wi-Fi access could be limited while you are traveling.

• Keep your important documents with you at all times. When packing, make sure your passport, visas, and required certificates are readily accessible. You may be asked to present your documents at the airport before boarding your flight and upon arrival at your destination at Immigration or Customs. Please be sure that you know where these documents are and keep them secure.

• Know who to contact in case of any challenges while you are traveling. For police, fire, or medical emergencies after you arrive in Vancouver, call 911. For other assistance, review key contacts on this page below.

As you pack, it is important to be careful not to bring any prohibited items with you.

Please review this article containing important rules and restrictions for entering Singapore.

Please see the What to Pack section of this site for a suggested packing list and a list of items that may not be brought onboard.

After Receiving Your Contract

☑ Be sure to thoroughly review the Know Before You Go section for key pre-arrival details and to continue to familiarize yourself with the Disney Look guidelines and our health and safety requirements prior to the start of your contract.

☑ Upload your signed onboarding documents including your contract to DOC. Click to Upload.

☑ Review your travel itinerary and check for travel advisories. Check with your airline and destination's embassy if health info, departure testing, or other documents specific to your nationality are required to board your flight as well as successfully arrive at your final destination without travel interruptions or delays.

☑ Depending on the ship itinerary, location and the season you are sailing, temperatures can vary between warm, tropical climates to colder climates. Make sure to check the local weather prior to traveling to start your contract.  A sweater or jacket is recommended for cooler temperatures. 

☑ Crew Members are required to disclose any change in medical condition or medication regiment after completing the Pre-Employment Medical Evaluation (PEME) form, no matter how minor. Additionally, Crew Members are required to disclose all medications they are taking, including those acquired over-the-counter. Some medications, such as headache tablets containing codeine, may be legal in your country (over-the-counter) but prohibited elsewhere and not permitted on DCL vessels.

To report a change in medical condition or over-the-counter medications, please contact DCL-Crew.Medical.Services@disney.com. Failure to comply with these guidelines may result in disciplinary action including termination.

If you have any questions regarding what is required before you travel, please contact us:

Click here to contact Disney Cruise Line Recruitment

Collect your luggage from baggage claim. 

Please refer to your flight itinerary for your hotel assignment.

Getting to Crowne Plaza Changi Airport

Crowne Plaza Changi Airport is located at Terminal 3 of Singapore Changi Airport.

It takes approximately 3 minutes to walk from Terminal 3 Arrival Hall to our hotel.

To Jewel: Terminal 3 (next to Crowne Plaza Level 2 entrance) via the link bridges.

By Skytrain: Terminals 1, 2 and 3 are connected by complimentary Skytrain service in both the public and transit areas. 

For non-medical emergencies while you are traveling, such as flight challenges or cancellations, contact the Crew Emergency phone line.

DCL CREW EMERGENCY PHONE: +1-407-566-6999

EMAIL:  DCL.Crew.Travel@disney.com

If you experience fever, cough, difficulty breathing, or any other health concerns, please contact the DCL Medical Services Team via phone at: +1-407-566-3605. They will provide you with support and advise of next steps, as needed.​

For any other questions before you travel, please submit the contact us form on this page above, or by using the following link:

Click here to contact Disney Cruise Line Recruitment

If you have an emergency after you arrive in Singapore, please call 995 (medical or fire) or 999 (police).

Crowne Plaza Changi Airport

Hotel Address: 

75 Airport Blvd., #01-01, Singapore 819664

located at Terminal 3 of the airport

Hotel Phone Number: 

+65 6823 5300

Please ask the front desk for a "Hotel Welcome Letter" if you don't receive one at check-in. This letter contains important information about your stay and includes a health screening form, which you'll need to fill out for embarkation day.

Your room has been designated as a smoke-free room. Smoking or vaping is not allowed during your stay.

Your room will not be serviced during your stay; however, if you need fresh linens or towels, you may request them.

Complimentary high-speed internet and Wi-Fi will be available.

DCL Crew Members are entitled to breakfast, lunch, and dinner each full day of their stay. Your meal allotment is based on anticipated time of check-in to the hotel. The exact allowance will be provided by the front desk. Please keep in mind alcohol is not included in your meal allowance. If you purchase alcohol or go over your allowance you need to pay for this at check-out.​ When paying for meals, please add a tip in accordance with local customs if a gratuity is not already included.

Restaurant Information:

• Allora Ristorante and Bar:
  • A breakfast buffet is available daily from 6:00 AM to 10:30 AM.
  • Lunch is served from 11:00 AM-4:00 PM.
  • Dinner is served from 5:00 PM-11:00 PM.

Please be aware that you'll be responsible for the cost of long-distance telephone calls. 

If you have a true medical emergency, call 995. 

If you charge any expenses to your room during your stay, please settle the payment at the Front Desk before checking out. 

Please note that your room may not be ready until the designated check-in time. Please see the Front Desk upon your Hotel Check-In for more details.

All crew members, regardless of position, must possess a valid STCW Personal Survival Techniques (PST)certification.

If you do not already possess a valid PST certificate, your mandatory PST training is scheduled shoreside the day after your arrival, unless otherwise instructed.

It is recommended to wear a bathing suit underneath your clothing if you have one.

Please check here for the most up-to-date information regarding the schedule for PST training in Singapore as it will be updated here once confirmed.

Your in-person Orientation Training known as “Disney Traditions,” is scheduled 1 day prior to your embarkation, unless otherwise instructed.

You must be within Disney Look guidelines in order to attend the class.

• Please dress accordingly with weather-appropriate clothing.
• No shorts, tank tops, torn jeans, sandals, hats, or t-shirts with words.
• For safety and comfort reasons, closed-toe shoes for walking, sunscreen, and water bottle are recommended.

Traditions is a REQUIRED training and will be held the day before you embark the ship. ​

Please have breakfast before class. ​

Please come with a photo ID or passport. Lunch will be provided at Traditions.​

Please dress appropriately for class. ​

Class will start promptly at 9:00 AM. 

For class location*, please refer to lobby signage monitors or inquire at the front desk. 

Additional information about embarkation will be available here once confirmed. 

☑ Check out at least 15 minutes before the scheduled bus departure. ​

☑ Complete the Health Questionnaire Form provided at check-in. If you select “yes” to any question on this questionnaire, do not leave your room and contact the DCL Medical Team.​

☑ Breakfast will be available beginning at 6:00 AM.

☑ Please do NOT leave trash on the bus.​

☑ You must stop at the front desk to check out in person. You are responsible for paying any additional charges you signed to your room. ​

☑ The scheduled bus departure is 6:00AM. Bus pick-up will be found outside the main lobby entrance to the right in the surface parking lot.​ 

PLEASE DO NOT BE LATE FOR THE BUS! ​

Please be sure you have your passport and all safety certificates placed in your hand luggage. This will ensure they are easily accessible as you are required to turn them in upon boarding the vessel.​

ALL Crew must dress within Disney Look guidelines.​

Port Address:

Marina Bay Cruise Centre Singapore (MBCCS)
61 Marina Coastal Drive, Singapore

Please note this is not the address to use for personal mail or package delivery. Please speak to the Crew Services office onboard for the appropriate address.

Please wear your nametag and try to join the same bus as the other New Hires who are also beginning their contracts onboard with you.

The health and well-being of our Guests and Crew Members is a top priority.

To submit your medical documents, please visit the SeaCare Crew Portal website to register for a SeaCare Crew Portal account.

You will need the following information to complete your  account registration:

• Email address on file with Disney Cruise Line
• Crew Member ID number (PERNR), if available
• Date of birth

For instructions for registering for your SeaCare Crew Portal account, click here.

If you have further questions regarding medical documents, vaccinations, or testing, please email DCL-Crew.Medical.Services@Disney.com. 

If you are unable to travel due to illness or any other reason, please notify us immediately using the "Submit a Request" form above or the following link:

Click here to contact Disney Cruise Line Recruitment